Last Updated: May 2025

Overview

Last updated: May 2025

KR Rustic Designs (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data, and outlines our refund and return procedures.

Privacy Policy

• Information We Collect
• When you place an order or create an account, we may collect:
• Your name
• Your email address
• Your phone number
• Billing and shipping address (for physical products)
• How We Use Your Information
• We use your information to:
• Process and fulfill orders
• Send order confirmations and receipts
• Provide updates about your purchase or our fundraising efforts
• Respond to customer inquiries and support requests
• Data Security
• Your data is securely stored through our website platform and third-party payment processor (e.g., Stripe).
• We do not sell or share your personal information with third parties for marketing purposes.
• Communications
• We may email you regarding your order or invite you to subscribe to our newsletter. You may opt out of non-essential emails at any time.
• Requesting Data Removal
• To request deletion of your account or personal data, email us at: support@krrustic.com

Refund & Return Policy

Standard Policy

Our refund and return policy is valid for 30 days from the date of purchase. After 30 days, unfortunately, we cannot offer a full refund or exchange.

Eligibility Requirements

To qualify for a return:

• Item must be unused and in original condition
• Item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

We do not accept returns on:

• Downloadable products (eBooks, digital files)
• Gift cards
• Perishable goods
• Intimate or sanitary items
• Hazardous materials or flammable substances
• Opened media (CDs, DVDs, software, etc.)

Partial Refunds May Apply

• Returned books with obvious signs of use
• Opened media items
• Damaged items not due to our error
• Returns requested after the 30-day window

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, contact us at support@krrustic.com

Gifts

If the item was marked as a gift during purchase and shipped directly to you, a gift credit will be issued upon return.
If not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

Mail your return to: contact us at support@krrustic.com

• You are responsible for return shipping costs
• Shipping costs are non-refundable
• If a refund is approved, return shipping will be deducted
• We recommend using a trackable shipping service or insurance, especially for high-value items

Refund Processing

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

• If approved, your refund will be processed to your original payment method within a few business days.
• If delayed, contact your bank or card issuer first. If unresolved, contact us at support@krrustic.com

❓Need Help?

For questions about privacy, returns, or refunds, contact us at:
📧 support@krrustic.com